Welcome to Yard Heroes USA Pet Services

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Do I need to be home during my service?
No! You do not need to be home. As long as our Yard Hero can safely access your yard and all gates are unlocked, we can complete your service.

Do my pets need to be put up during service?
Yes. All pets must be safely secured indoors or in a separate enclosed area before our Yard Hero arrives. For the safety of your pets and our team members, we cannot enter or service a yard while pets are loose in the service area. If pets are not secured, we may be unable to complete your scheduled service.

What happens to the pet waste after you clean my yard?
We collect the pet waste from your designated service area and properly dispose of it, leaving you with a cleaner yard to enjoy.

Do you service homes with multiple pets?
Absolutely! We can service yards with multiple pets. Additional fees may apply depending on the number of pets and the amount of waste.

What service options do you offer?
We offer flexible service options, including weekly, twice-weekly, biweekly, and one-time/monthly service.

Do you offer one-time cleanups?
Yes! Our one-time/monthly service is a great option for customers who need an occasional cleanup without committing to more frequent service.

Do you clean the entire yard?
We thoroughly walk the designated service area and remove visible pet waste. Overgrown grass, heavy leaves, debris, standing water, or inaccessible areas may make some waste difficult to locate.

What happens if it rains or there is severe weather?
We may continue service during light rain when conditions are safe. Severe weather, flooding, lightning, or other unsafe conditions may require your service to be rescheduled.

How do I prepare for my service?
Please make sure all pets are safely secured, gates are unlocked, and our team has clear access to the designated service area. Removing toys, hoses, and other obstacles also helps us provide a thorough cleanup.

Do you sanitize your equipment between yards?
Yes. We take cleanliness seriously and sanitize our equipment between properties to help reduce the risk of transferring bacteria or contaminants from one yard to another.

How will I know when my yard has been serviced?
We can notify you when your scheduled service has been completed, so you’ll know your yard is ready to enjoy.

Can I skip or cancel a scheduled service?
Yes. If you need to skip or make changes to an upcoming service, please contact us in advance. Our cancellation and rescheduling policies may apply.

Do I have to sign a long-term contract?
No! We believe in keeping things simple and flexible. Choose the service frequency that works best for you without a long-term commitment.